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  • How long does shipping take with pakajo?
    The transit time always depends on the selected shipping method. You can expect approximately the following runtimes: Run times (in days): EU priority: 3-5 EU Standard: 7-10 Non-EU priority: 5-7 Non-EU standard: 9-12
  • Do I have to pack and label my parcels myself?
    Yes, you have to carry out the packaging process and attaching the label or the tracking number yourself.
  • To which countries can I ship with PAKAJO?
    With PAKAJO, you can ship nationally and internationally, depending on the logistician you choose. Note that some countries without an official postal code system are not available.
  • Are there any restrictions when entering address data?
    As long as the address is valid, there are no restrictions.Note that the company name, for example, cannot be longer than 35 characters. Screenshot address input
  • What insurance coverage do my shipments have?
    The insurance value also differs depending on the logistician selected. Please note that the insurance cover expires if, for example, the packaging does not meet the guidelines of the respective logistics company.
  • I created a label that I don't need. how can i cancel it
    If you do not need a label that has already been created or do not want to send the package, please contact our support immediately to cancel it. Unfortunately, if you wait too long, we cannot guarantee cancellation.
  • Why do I have to provide a phone number for international shipments?
    Since your shipment passes through customs for international shipping, there may be queries from the customs office. To ensure faster and more efficient customs clearance, we ask for a local phone number in advance. In addition, the shipping service provider can clarify the delivery with the recipient more quickly with a local telephone number.
  • Can I check the status of my shipments?
    Log in here. Of course, you will receive more information about individual shipments via the respective tracking. Here goes it for shipment tracking.
  • What information is required for customs for shipments to other EU countries?
    Basically, the customs regulations of the selected postal or parcel service must always be observed. We recommend sticking the proforma or commercial invoice in triplicate on the outside of the package so that it is clearly visible, preferably in a so-called mailing bag.For DHL, the CN23 customs declaration is also required. ATTENTION: If the value exceeds EUR 1,000.00 per day (value of goods + shipping costs), an export declaration must also be made at the customs office.(The sender bears sole responsibility for the completeness and correctness of all documents to be enclosed. PAKAJO is excluded from any liability)
  • What happens if I enter the wrong dimensions or weight?
    Each shipment is measured and weighed in the hub of the selected postal or parcel service. Any deviations from the data stored in the order are determined and recalculated by the service provider. You will receive a so-called recalculation from us with the determined price difference on your next invoice. Note The postman or parcel carrier can refuse to pick up your shipment if the dimensions you specify do not appear to correspond to the actual dimensions. The shipping service provider can therefore hold back your shipments or deliver them with a delay.
  • How do I measure a package?
    Please determine the measurements as accurately as possible so that the correct shipping costs can be determined. Incorrectly specified dimensions can lead to a recalculation. Use a tape measure or ruler to record the correct measurements in millimeters.We need the following information from you:Length (L) x Width (W) x Height (H) Length is the largest dimension, width is the middle dimension, and height is the smallest dimension.
  • How do I weigh a package?
    The weight must be entered as accurately as possible, as an incorrectly entered weight can lead to a recalculation. For a low weight (up to 2kg), a kitchen scale is very suitable for determining the weight.If your shipment is heavier, you can do the following: Use a bathroom scale and weigh yourself first. Then you put your shipment on the scale. The difference between the two weights is the shipment weight. Own weight incl. shipment – own weight = shipment weight
  • What is PAKAJO?
    We see ourselves as a kind of intermediary in worldwide mail, goods and parcel shipping. With the help of our self-developed comparison software, business customers have the opportunity to compare prices and services of numerous shipping service providers at a glance and book them directly. However, not only the search for the best price-performance ratio is in the foreground, but also personal customer support to ensure smooth shipping. In addition, we offer an API interface to various shop systems.
  • How can I delete my account?
    Please send an email to
  • How can I change my password?
    Please send an email to
  • Who is my contractual partner?
    If you ship via PAKAJO, PAKAJO is your contractual partner. You can find more information about the contract of carriage in our GTC.
  • How can I change my email address?
    Please send an email to
  • How can I register?
    Registration with PAKAJO is currently available for business customers via the button Register < /u>and the following contact form possible. Alternatively, email us at< /u>
  • Is there a minimum quantity for shipping?
    No! We have developed a comparison portal that enables us to process data across customers. That's why we don't have minimum quantities.
  • How can I pay?
    You will receive a collective invoice from us every month and then simply transfer the money to our account within 7 days.
  • I have a problem that is not covered here.
    If you have any questions or need help, you can contact us at any time via the contact form or by email to contact We can also be reached by phone from Monday to Friday between 8 a.m. and 5 p.m. on +49 (0) 40 853 763 73.
  • Is there a minimum contract period?
    No! If you no longer wish to use our shipping conditions, simply stop creating shipping labels via our portal.
  • What advantages do I have with a PAKAJO account?
    Especially when it comes to shipping, many companies still rely on well-known shipping processes and rarely on innovations. The large number of postal companies and parcel services with different tariffs makes a manual comparison almost impossible. In addition, the use of postal companies for the international shipment of goods is subject to many conditions that are very difficult for entrepreneurs to meet. In addition, the slightest change in dimensions or weight leads directly to a recalculation of the price.The comparison in a shipping cost calculator is therefore advisable, since suitable shipping offers for the stored data can be searched for automatically. In addition to significant time savings, this also ensures that you can really use the best offer for shipping. Online retailers often have to deal with high shipping volumes. Pakajo offers shop integration and the import of shipping data so that shipping can be booked as easily and quickly as possible.
  • Is PAKAJO free?
    Registration and use of PAKAJO is completely free. You only pay for the shipping orders placed - without minimum quantities or contractual obligations.
  • Why is PAKAJO so cheap?
    We negotiate the shipping conditions directly with the partners in our network. We also get better prices from the shipping service providers by bundling orders. This allows us to offer you attractive shipping prices, some of which are cheaper than the shipping service provider itself.
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